Shipping & Delivery

DELIVERY TIMEFRAMES:

Delivery timeframes are dependent on the specific product ordered. Our 'in stock' products will be available for delivery within days, while others larger items may take several weeks. Standard delivery times are shown on each product page as an estimate only, and can vary or can occasionally be subject to manufacturer delays, or import delays with customs.

We will always do our very best to ensure your order is delivered as soon as possible. We will contact you as soon as your order comes into stock and notify you of delivery.

Custom products which are made to order - can not be returned or cancelled. Please see our return policy for more information.

During the August summer and Christmas winter periods our European suppliers close and an extra 2 weeks should be allowed for during this period

Please feel free to contact us to check on the status of your order at anytime.

DISPATCH DATES:

Please be aware that dispatch dates are an estimate and not the exact wait time. Once items arrive to our London store we then aim to then deliver the items to you within 3-5 working days (within Greater London). Outside Greater London, the delivery is extended to approximately 5-7 working days.   

Can I cancel an order?

We allow cancellations and amendments up to 24hours after your order has been paid in full. After which, we will be unable to make any changes as your package will have already began being processed by us or our suppliers..

Why do some items have a longer lead time

We know some of our lead times on items aren't the best at the moment, we assure you we're working closely with our suppliers in an effort to reduce them. We appreciate there is currently a lot of pressure on global shipping around the world. As a result, some of our products are taking longer to arrive into ports. This does unfortunately mean that your dispatch date may change, or your order could be delayed, but rest assured that we’re doing all we can to get it to you as quickly and as safely as possible.

COVID PANDEMIC / BREXIT:

Due to the unprecedented global pandemic - we are not responsible for any delays due to UK border control due to issues from either the pandemic and / or Brexit. Due to the ever-changing global situation there may be delays with your order due to general staff / border control / delivery absences at this time. We will always do our very best to get your order to you as fast as possible during this period.

Please reach out via our Contact Us page if you have any further questions.